Complaints

Warranty claims procedure

If you believe that a product you have bought from us has a defect, you have the right to make a warranty claim. You can make your claim using the online form below or in person at our address.

This English version is provided for information only. The legally binding version is the Czech original.

How to make a warranty claim

1Fill in the online claim form or download the claim form in PDF format
2Give a detailed description of the fault you have found
3Attach proof of purchase (invoice, delivery note)
4Propose how you would like the claim to be settled
5Send the goods together with the completed form to our address, or hand them over in person

Settlement deadline

We will settle your claim within 30 days of receiving it. We will let you know the outcome at the email address or phone number you have given us.

Contact for warranty claims

CZECH STYLE, spol. s r.o.

Tečovská 1239,

763 02 Zlín-Malenovice

+420 571 120 120 reklamace@tavinox.com

Handing goods over in person

You can hand over the goods you are claiming in person at our address in Zlín-Malenovice, Mon–Fri 7:00–15:30.

Online warranty claim form

Please fill in all the details relating to your claim. We will process your request within 30 days.

1Details of the claimant

Company ID (IČO)

Company / business name *

Street and house number *

Town or city *

Postcode *

2Contact person

Full name *

Phone *

Email *

3Details of the goods being claimed

Product type (art. no.) *

Quantity *

Date of purchase *

Invoice number *

Machine serial number

Optional. Fill it in when you are claiming a tool or a machine — we look up the warranty by the number.

4Description of the fault

Fault being claimed (detailed description) *

5Proposed settlement

How the claim should be settled *

Repair of the goodsReplacement of the goodsRefundOther

6Attachments

Upload files (invoice, photographs of the fault, etc.)

Click to upload filesInvoice or photographs of the fault (max. 5 MB per file)

By submitting this form you consent to the processing of personal data for the purpose of settling your claim.